STEP One: ORDER YOUR PUZZLES
Go to the Custom Puzzle Product page (Item #49988) https://www.eurekapuzzles.com/custompuzzle
Select the size and piece count and add the item to your cart.
(To order multiple copies of each puzzle, adjust the quantity of that item in the cart. To add new images, start the selection process again.)
Complete checkout. Write down your Order Number exactly as displayed! You will need this to upload your image.
(You may shop for and include other store items in your cart with your custom jigsaw puzzles.)
STEP Two: UPLOAD Your IMAGES
Click on the link to the Upload Image Form that is found in the order confirmation or the confirmation email.
Complete the Upload Image Form which will include the order number.
Upload your image file as directed.
Press the Submit button when you have completed the form and are finished uploading the puzzle image.
Press the button to fill out another form if you have another image to process.
What images make the best puzzles?
The best jigsaw puzzles are made with the files that have a size of at least 1MB or a resolution of 300 or greater and have an aspect ratio similar to the aspect ratio of the jigsaw puzzle ordered. (We will contact you if there is a problem.)
How can I send puzzles to different addresses?
All the items in a cart will be sent to the same shipping address. If you would like to send copies of a custom puzzle to different addresses, a separate Eureka web order for each shipping address must be completed.
How long will a custom puzzle order take?
Custom puzzles may take up to 10 days to process and will be shipped separately if you have ordered other items from the store.
Can I return my custom jigsaw puzzle?
Custom Jigsaw puzzles are non-refundable.
How do I upload the images if I order multiple puzzles?
A separate form will need to be submitted for each image ordered. Use the same order number in each form, with a brief image description differentiating the puzzles.