We want you to be happy with the purchases you make.
If you're not satisfied, you may return or exchange any unopened, regularly priced merchandise, with reciept, in its original condition within 7 days for a complete refund of the product price, or within 30 days for store credit. We provide merchindise credit only for Limited Edition mechanical puzzles and handmade items upon inspection and approval; such items may be subject to a restock fee of up to 15% of the purchase price. There are no refunds or credit for Custom Jigsaw Puzzles.
All sales of Demo, clearence, and sale items are final.
In all cases, please call us for return authorization prior to sending back your items.
How to Return or Exchange an Item
Sorry, we can't cancel or modify your order after you submit it. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
Send Your Return/Exchange to Our Warehouse
If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Note: unless the return/exchange is due to our error, we can't refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges).